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Kent Association for the Blind

Images of glasses on a diary with an eye test reminder, two men with a magnifier and two women talking over paperwork

There is an ever-growing range of affordable telephones that are easy-to-see, available in high street in shops such as Argos. Specialist suppliers, like RNIB, also have a range of telephones that are easy-to-use and have large, easy-to-see buttons enabling you to dial more confidently. They also have fewer function buttons in comparison to standard telephones, reducing confusion. Some also have features for people with hearing loss too, and some models allow you to personalise ring tones enabling you to know who is calling or store frequently used numbers. Our Rehab Teams can help you decide which phone is best for you; you can also visit one of our Resource Centres to have a look at a selection of telephones before purchasing one. You can also visit the RNIB online shop to view their range of phones. 

BT also provide a range of large button telephones; call their Disability Helpline on 0800 919591 to find out more. You are also entitled to recieve your phone bills in your preferred format, such as large print, Braille, email etc. Just call 150 to arrange how you would like to recieve your bills.

  • Most keypads have a tactile pimple on the number 5 (in the middle of the number pad) to help sight impaired people orientate themselves around the keypad.

The Lifeline Service offers 24 hour telephone alarm systems for people who are at risk or living alone. You can call for help by pressing a button if you need assistance and at other times the phone can be used for making calls as normal. Ask your local Rehab Team for details.

You can stop unsolicited sales and marketing telephone calls by registering for free with the Telephone Preference Service (TPS) by calling the TPS Registered Line: 0845 070 0707

People with a visual impairment are entitled to free directory enquiries. To register for this service call 0800 587 0195 and give your name and address. You will receive a form in the post in your preferred format. You will either need to send a copy of your Certificate of Visual Impairment back with your completed form, or get one of our Rehab workers to sign your form if you aren't registered. On receipt of the form, BT will send you a PIN, don't forget to request it in your preferred format. You will then be able to register for the service by calling the free directory enquires service on 195 and give your PIN. BT also provide this service for people who are not BT customers, however you should check with your phone service provider that they will not charge you to use the 195 service.

Purple crocuses with text saying 'Leave a Legacy' underneath

Three men dressed as a carrot, bunch of grapes and a tomato

Young visually impaired boy holding up his artwork with the text 'Wall of thanks' underneath